Effective Date: 5 August 2026
Last Updated: 5 August 2026

At Red Dot Freight Management Ltd. ("we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website https://www.reddotfm.com/ or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Information You Provide

You may provide us with personal information when you:

* Complete a contact form
* Request a quotation
* Subscribe to our newsletter
* Register for an account
* Contact us by email or telephone

This information may include:

* Name
* Company name
* Email address
* Telephone number
* Postal address
* Billing information
* Any information you include within your enquiry

Information Collected Automatically

When you visit our website, we may automatically collect:

* IP address
* Browser type
* Device type
* Operating system
* Pages viewed
* Time spent on pages
* Referring website
* Date and time of visit

This information helps us improve our website and user experience.

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2. How We Use Your Information

We use your information to:

* Respond to enquiries
* Provide our products and services
* Process orders and payments
* Send requested information
* Improve our website
* Analyse website performance
* Provide customer support
* Comply with legal obligations
* Prevent fraud and maintain website security

Where required by law, we will obtain your consent before sending marketing communications.

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3. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and personalise your experience.

Cookies may include:

* Essential cookies
* Analytics cookies
* Performance cookies
* Functional cookies
* Marketing cookies (where applicable)

You can manage or withdraw your cookie preferences at any time through our Cookie Banner or your browser settings.

For more information, please see our Cookie Policy.

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4. Legal Basis for Processing (GDPR)

Where the UK GDPR or EU GDPR applies, we process personal data under one or more of the following legal bases:

* Your consent
* Performance of a contract
* Compliance with legal obligations
* Our legitimate business interests
* Protection of vital interests

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5. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

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6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

* Website hosting providers
* Payment processors
* Email marketing providers
* CRM systems
* IT support providers
* Professional advisers
* Government authorities where legally required

All third parties are required to process your information securely and in accordance with applicable data protection laws.

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7. International Transfers

Some of our service providers may process personal information outside the UK or European Economic Area.

Where this occurs, appropriate safeguards are implemented, such as:

* UK International Data Transfer Agreements
* European Commission Standard Contractual Clauses
* Adequacy Decisions where applicable

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8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

* Loss
* Misuse
* Unauthorised access
* Alteration
* Disclosure

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

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9. Your Rights

Depending on your location, you may have the following rights:

* Access your personal information
* Correct inaccurate information
* Request deletion of your data
* Restrict processing
* Object to processing
* Withdraw consent
* Data portability
* Lodge a complaint with your local data protection authority

UK users may contact the Information Commissioner's Office (ICO).

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10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing any personal information.

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11. Children's Privacy

Our website is not intended for children under the age of 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will delete it promptly.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

We encourage users to review this Privacy Policy periodically.

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13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Red Dot Freight Management Ltd.
The Mill, Horton Road,
Stanwell Moor
Staines
Middlesex TW19 6BJ

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# Data Protection Complaints (UK)

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

However, we would appreciate the opportunity to address your concerns first, so please contact us before making a complaint.